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You can use the support forum for any bugs & issues you have about our extensions, for a feature request, or just to say a hi :)

Problem with YoothemePro

Hi Yiannis - I would also report a problem with the yootheme pro builder. The issue is that you cannot use the builder (main builder and page builder anymore). Whenn disabling the cookie banner files, including framework etc. It works again. Have ...
Hi again Yiannis, same topic for my other website: The shortcode is not always displaying the text. Do the module hat do be setup as "content" ? I would like to have for both website the very good exmeple you show in the demo pictu...
Hello After updating to ver 3.4.2 I can't reach plugin "System - Web357 Cookies Policy Notification Bar". In frontend it works properly but I can't change anything because of the error: 500 String could not be parsed as XML I checke...
Hello, I think my settings are good (codes {cpnb_buttons} and {cpnb_cookies_info_table}), but when we accept or refuse cookies, no message appears, as on your demo. Thank you in advance for your help. Regards, Jerome...
Hi, today I bought the Cookies Policy Notification Bar plug-in and installed it on my 2 sites. After installing the two sites, there is a problem with the google analytics, an unreal number of users is displayed in real-time viewing.Which looks like ...
Hi I'm wondering if there is a way to have the countdown work regardless of the timezone of the visitor. For example, my server is set to use CET and when I set the time to a event that starts at 18:00 CET it will look correct for every visitor who...

ModSecurity

After last update, I receive a lot of false alerts with mod security and the users are being blocked. The problem is with this rule: SecRule REQUEST_FILENAME|ARGS|ARGS_NAMES "(?:\b(??:type\b\W*?\b(?:text\b\W*?\b(?:j(?:ava)?|ecma|vb)|applicati...
If the cookies policy notification bar is activated I can't edit the content in the builder of yootheme pro....
dear, we have problems displaying shortcodes on this site too. The Framework is Helix3. We went in the settings as you indicated but there is no indicated option. (mootols fix). Can you help us understand how to solve? These difficulties s...
Hi, I have noticed after testing, that allowing cookies during the first visit, has no effect for google analytics cookies, unless the page is reloaded or an other section of the site is visited (which is a reload for the google analytics script). Th...
Hi, I would like to block all cookies for a client's site, untill they accept these cookies via the cookie bar. I installed and follwed the steps and tips I found to block all cookies, but after doing a check via a cookiechecker there are sti...
Hello, I have a joomla site version 2.5.8 (and i can't upgrade at the moment) I have installed the plugin correctly but when i enable it, the homepage disappear. Maybe because i have to install a previous version of the plugin ? thanks for help...
Hi, is there a way to use Login as User in administration? I want to mask a different admin to check some issues. Regards Alex...
In the table where the cookies of the page are shown, the google analytics cookie (__utma) defined in the "Cookie Descriptions" option (screenshot) does not appear. Is it a plugin error? Thank you!...
> # [Improvement] Get latest fonts from Google with all weights/variants [Many thanks to Gilles Migliori] In my view it would be better to completely remove the Google fonts option altogether so it can not be used, not even accidentally. Mos...
Hi, just installed the plugin and looks good However, the tags, such as {cpnb_buttons} don't work if I put them in an article. Do I need to configure something for that? Cheers...
Alert: JInstaller: :Install: Die Datei „/../tmp/install_5b0544d124c78/pkg_cookiespolicynotificationbar_v3/assets“ does not exist. Plugin installation: The files cannot be copied. × error error during plugin installation I never got thi...
Hi Yiannis, I have updated my website running with a previous version of the Policy notification Bar. 1. The shortcodes {cpnb_cookies_info_table} and {cpnb_buttons} are not translated to text as appear as "they are". 2. At the beg...
Hello, Just installed the countdown module in my new joomla installation with joomlaplates template. added the text and date/time. but it does nog show the text and clock. only the module name is displayed. Did i do something wrong? module is ...
Hi, The text in {cookiesinfo} isn't translated. How can I translate this? regards, Wouter...
When looking at the website, I have a countdown clock in my header but it does not appear in Chrome/Firefox. It does appear in IE and Edge. Can you assist what may be the issue? I've looked everywhere and can't seem to find it. Also, can you offer so...
After upgrading to 3.4.1 versione, in admin panel settings I have this error: 500 String could not be parsed as XML I tried to install also from downloaded file, but the error remains. My site language is IT Thanks...
Hi, unfortunately, I cannot open the plugin anymore (version 3.4.0) anymore and I also cannot reinstall it (an error occurs saying that a file .../assets couldn't be found). You already have my login details from a previous bug - would you mind ha...
Dear folks, I bought and installed your plugin first on a test site - everything works perfect - then I installed it on my live system - and the cookie bar will not show up ... any idea ? I only entered the API key in the live site not in my test...
Hi, after updating to v3.4.0 the notification bar does not appear anymore. Firefox webconsole shows (see also snapshot): ReferenceError: cpnb_config is not defined jquery.cookiesdirective.js:864:3 <anonym> http://neu.region-leipzig.com...
Hello, How can I change the pink and blue button?...
I am using the Notification Bar with the default settings - i.e. Decline Button = Show, Block Cookies = No and Enable Shortcode Functionality = Yes. I have not changed any settings for the Notification Bar or done any coding relating to this. With...
Is it possible to specify a new font? The site uses Roboto, which isn't an option within the Google Fonts drop down. Is there a way to add this as an option?...
Hi, I just found out, that the Unite Revolution Slider 2 is not working properly since I installed the cookies extension. The slider slides, but the user can't choose another slide manually or change it to another. Before the install some square...
While trying to install the plugin on my Joomla 3.4.1 CMS, i receive a Internal Server error 500. Looks to me like a similar problem what also was notified by several other users. Please assist. Internal Server Error The server encountered an ...
Hi ! I would like a page that lists the cookies on the website. I should also be able to delete or activate them after accepting or rejecting them via the cookies bar. I tried to add {cpnb_cookies_info_table} and {cpnb_buttons} on the legals p...
Just tried to install version 3.3.8 on a Joomla 3.8.7 website. Installation ends with an internal server error. After that, I see 3 plugins, but when I click on one of them to configure it, I don't reach the configuration menu. Just see the hour glas...
Hello, your last released is great, and I loved it. But, one question: how can I add a description for a cookie with a variable name? I mind: this google's cookie: _gat_gtag_XXX. The las XXX changes depending on the user. Is there any way to add a d...
hi folks, i have the problem, that when i use cookie bar and i do not accept the cookies the google recaptcha in breezingforms is not visible. it gets visible if i accept the cookies... but i dont want that... the recaptcha should allways be vis...
Hi Yiannis, I just read the post regarding the translation. I tried to adjust the text in popup panels of the buttons (approve/ decline) after clicking. However, you indicated it should be done via the override of Joomla but I cannot find a string w...
Hi New user since 3 days ago. Cookie plugin v3.3.8 JM v3.8.7 I have configured buttons and message for all installed languages All installed languages also have Content Language enabled. English (UK) is default language. However, s...
Hi, When I emty my browser and ho to the website en I click on the button refuse cookies and look in my browser the cookies are there. What can i do about that?...
Hi I'm using v3.4.0 of cookie notification plugin on a Joomla 3.8.8 website. I've got Block Cookies set to Yes but I still seem to be getting one session cookie which is being set when a page loads before clicking on the agree button in the notifi...
Hello I have a problem with the cookie policy notification bar, it is not showing anymore. I updated it today, but when i look now it is an old version Also the ajax plugin disappeared ... how it this possible?...
Hi - I installed 3.2.8 of the plugin and everything worked fine. I upgraded to 3.4.0 and now it doesn't display. I had to disable jQuery loading as there were issues for the home page to load, but this was resolved (on the 3.2.8 install) by disab...


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