Frequently Asked Questions
How can I download the Web357 extensions?
You can download the Web357 extensions from the download area.
What is the difference between the "Single" and the "Business" subscription?
The "Single" subscription is perfect for personal use. The "Business" subscription is the best value for your money and is the most suitable for advanced users. Both subscriptions have free support forum access forever. The basic difference is that the "Business" subscription includes Email support, Skype support, and VIP support.
Can I use the extensions after the subscription expiration?
Yes, of course. You can use the extensions forever without any restrictions.
How do I get extensions updates?
With the purchase of any of our subscriptions you will get free updates. As a club member you have access to the download area and updates are provided for as long as your subscription is active. Of course we update our extensions as many times as it is necessary in order to be compatible with the latest version of Joomla!
What is the kind of support that you offer?
We support our Customers through our Support Forum (for Personal & Business subscription), with Email support (only for Business subscriptions) and Skype (only for Business subscriptions).
Will your extensions work with the latest version of Joomla! CMS?
Yes, all of our extensions will work with the latest version of Joomla! The Web357 team check each extension and make proactive updates with each new Joomla! release.
What am I purchasing?
You are purchasing a subscription. After completing the purchase, you will log in automatically to our members area, where you can download the latest releases and access to support forum.
What payment methods do you accept?
We are using PayPal and 2Checkout as a payment gateway, so we accept all the payment methods that PayPal and 2Checkout allows, including Visa, Mastercard, American Express, etc.
Do you have a refund policy?
Yes, we do offer 30 days money back guarantee on all of our subscriptions! It's better than a trial because you can try it on your site and we will be there to fully support you during that time.
I want to use your extensions in multiple projects. Am I entitled to do so?
Yes, of course. Go ahead and do whatever you wish with them. Make your clients happy. Make yourself happy.
Can I purchase just one extension?
Yes, you may purchase just one extension. In this case you will receive access for updates and support, only for that particular extension.
Are there limits on the number of times I can download your products?
There are no limits to the amount of times you may download the products you have purchased during the term of your subscription.
What happens when my membership expires?
If your membership expires, you can continue to use the extensions you have downloaded during your membership period. However you will not be able to access new releases, updates and support.
Will my membership extend automatically?
No, your membership will not be extended automatically. You will be notified by email prior to your memberships expiration. That way you are able to purchase a renewal if you'd like to. Any subscription renewal will give you a 20% discount - without limitations.
How does your support work?
We provide our support via Forum, VIP support ticketing system, Email and Skype.
I have a question, how can I contact you?